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Legal · Terms

Terms of use

Operated by MAVE SAS, Uruguay

Effective date: 22 October 2026

These terms apply when you use MAVE: the app, the website and the concierge service behind them. MAVE is operated by MAVE SAS, Uruguay ("MAVE", "we", "us"). By creating an account or making a request, you agree to them. How we handle your information is set out in our privacy policy.

1. What MAVE does

MAVE is a private concierge. You tell us what you would like to arrange, such as a flight, a car, a hotel, a table, access to an event or a piece offered by one of our partner houses, and we propose how to arrange it.

The services themselves are provided by independent partners: aircraft operators, airlines, chauffeur companies, hotels, restaurants, venues and sellers. We arrange them on your behalf. Each partner provides its service under its own terms, and we tell you about any that matter before you commit.

2. Membership

  • Membership is for adults aged 18 or over. By joining, you confirm that you are 18 or over.
  • Give us accurate details, and keep your sign-in to yourself. You are responsible for what is done through your account.
  • One account per person.
  • We may decline a membership, or suspend or end one, if these terms are broken or the service is misused. Where we can, we tell you why.
  • You can delete your account at any time in the app, under Account → Delete account. Arrangements already confirmed are completed or cancelled under their own terms.

3. Requests and proposals

  • A proposal is not a booking. When you ask for something, MAVE replies with a proposal: what we would arrange, when, and an estimated total. Proposals are composed with automated tools, including artificial intelligence, and can contain mistakes. The estimate is a guide, not a quote.
  • Confirming sends your request to us. When you hold the V to confirm, your request goes to our team, Le Bureau, and to the partners needed to arrange it. Nothing is charged in the app.
  • It becomes a booking when we confirm it. Le Bureau checks availability and price with each partner and confirms in writing. A booking exists only once we have confirmed it and you have accepted the final price and terms.
  • Proposals are held for a limited time. A proposal you haven't confirmed may expire. Availability can change until a booking is confirmed.

4. Changes and cancellations

  • Until any part of a trip is booked, you can change it in the app and we re-arrange what the change affects.
  • Once part of a trip is booked, changes go to Le Bureau to approve first, because partners may need to agree and may charge for changes.
  • Cancellations follow the terms of each booking, which we give you when we confirm it. Partners' own cancellation policies and fees apply.

5. Prices and payment

  • Prices in a proposal are estimates. The price you pay is the one we confirm before booking.
  • Payment is arranged directly with you, outside the app, when a booking is confirmed. Deposits, payment dates and refund terms are set out with each confirmation.
  • Taxes, fees and charges set by partners or authorities are included where we know them, and we tell you about any we don't.

6. Opportunities

  • Opportunities shows pieces offered privately by partner houses: cars, watches, art, cellar and more.
  • Nothing is sold in the app. Saying you're interested, or starting a search, asks our team to follow up with you. Any purchase is agreed directly, under the seller's terms, and is subject to the laws that apply to it. That includes age and licensing rules for alcohol.
  • When you offer something through MAVE, we review it in confidence. Nothing is listed without your approval.
  • Descriptions and photos come from the partner offering the piece. We check them as far as we reasonably can, but the seller is responsible for them.

7. Using MAVE properly

Please don't:

  • use MAVE for anything unlawful, or to ask for anything unlawful;
  • misuse the service, our team or our partners, or make requests you don't intend to go ahead with in order to tie up availability;
  • copy, scrape or resell the service or its content, or try to reverse-engineer or interfere with the app.

8. Your content and ours

  • Your requests, voice requests and preferences remain yours. You allow us to use them to provide the service, as our privacy policy describes.
  • The MAVE name, design and app are ours, or our licensors'. Photos shown in the app belong to MAVE, our partners or third parties such as Google Maps contributors, and are credited where required.
  • If you downloaded the app from the App Store, Apple's standard licence for apps also applies to your use of the app itself.

9. Responsibility

  • We arrange services with care and skill, and we are responsible for the parts of the service we provide ourselves.
  • Partners are responsible for the services they provide. Where something goes wrong with a partner's service, we help you raise it and pursue it with them.
  • To the extent the law allows, we are not responsible for losses we could not reasonably foresee, for events outside our reasonable control, or for a partner's acts or omissions.
  • Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. Nothing affects your rights as a consumer under the law of the country where you live.

10. Changes to these terms

We may update these terms. We will tell you in the app or by email before an important change takes effect. Arrangements already confirmed continue under the terms that applied when they were confirmed.

11. Law and disputes

These terms are governed by the law of Uruguay. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts. Please contact us first: most issues are resolved quickly.

12. Contact

MAVE SAS, Uruguay · members@maveworld.com